Best in Town House Cleaning Services For Winnipeg - FAQs

Do you send the same professional house cleaners each time? We do our best to send the same house cleaner to your home for a recurring cleaning service. If certain cleaners are unavailable we make sure that your appointment is honored with another Best in Town Maid.

How do the cleaners gain access to my home if I am at work? Just let us know your preference. If you would like to issue us a key for future cleanings, it can be handed to your cleaners or we can pick it up. We are also happy to access a lockbox or obtain keys from the front desk of your building when given permission.

Do you clean tile grout or bathroom mold? To remain affordable in terms of the service time, we do not clean tile grout. If you require serious help, we'd recommend looking into and hiring a Tile & Grout Cleaning Service.

For health concerns, we do not clean away bathroom mold. A mold removal specialist would be better equipped for this service, and they can provide assurance that the mold will be safely and surely taken care of.

How do you accept payment for cleaning services? As a cooperative all of our cleaners manage payments directly. Accepted payment options include cash, check, Etransfer or Credit cards.

How many maids or house cleaners can I expect? We do only assign one or two cleaners per job for our flat-rate pricing. For jobs valued at $350 or more, we can make arrangements to send a team of more than 2 upon request.

What happens in case of a late cancellation or lockout? Because we organize and coordinate all of our appointments a few days in advance, a late cancellation fee of $70 will be applied to commitments cancelled within 48 hours of the agreed upon appointment date.

This fee also applies if our cleaners are unable to enter the home. For example, if the client is not home or if no access is otherwise provided or arranged.

Do you perform move-in or move-out cleanings? We do indeed. We provide Move-in/Move-out cleaning service in Winnipeg and surrounding areas. You can also book short notice services, as we have cleaners available on-call.

Are recurring cleaning services better for me? Regular, recurring home cleaning services are truly better for your stress level and they are an immeasurable sense of accomplishment. Just picture yourself going into the new week or springing into the weekend with an already clean and tidy home!

With Best in Town Maid's recurring cleaning services we aim to provide an incredible peace of mind as the more often your Best in Town Maid cleans, the more familiar they are with your home and your preferences.

Do you offer refunds? As a cooperative, all payments are managed directly by every cleaning partner and cleaning professional. We do not and cannot offer refunds after payment has been rendered for services provided.

In case your cleaner falls short of your expectations please let us know within 48 hours and your cleaner can return inside 48 hours to make things right. Our customer service team will be happy to make things right only if you contact us within 48 hours of your initial appointment.